OnSpace Solution (1247038-D) is a business registered in Malaysia (the Company) and is committed to keeping your information safe and secure by engaging the Company’s products, services or using the Company’s websites and platforms (the Services), you, and any related business, are giving consent to the Company for the use of your private information in the manner set out in this Privacy Policy.



2.1          The Company may collect and use the following kinds of information:

(a)          information about your use of the Services (including your IP address; browser type; version and language; operating system; pages viewed while browsing the website or Services; page access times; “cookies”; and referring website address);

(b)          business and personal information about our customers, customer’s customers, employees, officers, contractors, or agents;

(c)           information about your business (including customer names, customer address, payment terms, and customers’ total debt); and

(d)          information about your personal details (including name; phone contact details; address information; email; and payment information).

2.2          Information about your business and personal information may be collected from you in a variety of ways, including but not limited to:

(a)          when you register for the Services;

(b)          when you, your contractors, agents, employees, directors, or your customers interact with the Company electronically or in person;

(c)           when you, your contractors, agents, employees, directors, or your customers access the Company’s Services; and

(d)          when the Company provides products and/or Services to you.




3.1          The Company may use your personal information to:

(a)          enable your access to the website;

(b)          track usage and measure traffic statistics of the website;

(c)           supply to you the products and Services that you purchase or request as a customer;

(d)          receive and/or access information from third-party providers for the provision of our products and/or Services to you;

(e)          contact you regarding your use of the products and/or Services offered by the Company;

(f)           contact you in relation to comments, complaints, enquiries or dispute resolution;

(g)          collect payments from you;

(h)          assisting our customers in debt management and debt recovery;

(i)           for identity verification purposes for individuals and businesses;

(j)           communicate with third-party providers or associate parties with respect to the provision of the Services; and

(k)            send you marketing communications.


3.2          The Company will not disclose personal information about you, unless it is required, incidental or otherwise related to the primary purpose of providing Services to you or a third party for which you have consented to by engaging the Company’s Services or by using the Company’s Services. However, the Company may disclose your personal information to its business partners who can assist them in providing Services to you as a customer.

3.3          The Company, in its sole discretion, may disclose your personal information if it is required to do so by law or legal process, including:

(a)          in order to establish, exercise or defend its legal rights;

(b)          as required or authorised by law; or

(c)           to the extent required to permit the Company to investigate suspected fraud, harassment or other violations of any law, rule or regulation, our policies, or the rights of third parties or any other suspected conduct the Company deem improper.



4.1          It is important that you advise the Company of changes to the personal information that you have provided to the Company as it is essential that your personal information is accurate, complete, and up-to-date in order for the Company to provide Services to you.

4.2          The Company will take commercially reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. However, The Company is not liable for any unauthorised access to this information.

4.3          the Company will take commercially reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes of providing our Services to you, developing new products and services, and where the Company is not required to retain that information by law.


5.1          You acknowledge that the Company retains, collects and maintains your personal information for statistical analysis purposes (whether for commercial or non-commercial purposes). You agree that the Company may share, distribute and/or transfer information which you have provided to the Company to third parties after that information has been de-identified.


6.1          The Company uses cloud services, and as such, its server may be located in Malaysia or overseas you acknowledge, agree and understand that your personal information will be transferred and stored in the cloud services. You agree for us to transfer your information into Cloud Services.

6.2          In addition to the above, the Company will transfer personal information to someone who is in a foreign country where:

(a)          the individual consents to the transfer;

(b)           the transfer is necessary for the performance of a contract between you and the Company, or for the implementation of pre-contractual measures taken in response to your request;

(c)          the transfer is necessary for the conclusion or performance of a contract concluded in your interest between the Company and a third party.



7.1          Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

7.2          Sensitive information will be used by the Company only:

(a)          for the primary purpose for which it was obtained;

(b)          for a secondary purpose that is directly related to the primary purpose;

(c)           with your consent; or

(d)          where required or authorised by law.


8.1        We may process your personal data for the following reasons:

  1. To send bills and
  2. To assess your application for any of our products and
  3. To verify your financial standing through credit reference
  4. To manage and maintain your account and
  5. To evaluate your financial needs and to continue performing the contractual obligations entered into between OSSB and
  6. To respond to your enquiries and complaints and to resolve
  7. For internal functions such as evaluating the effectiveness of marketing, market research, statistical analysis and modelling, reporting, audit and risk management and preventing fraud.

8.2        In addition, we may also use your personal data for the fulfilment of any regulatory requirements and for any other reasons connected with providing you with the services you require and the fulfilment of any commercial transactions entered into by you with OSSB.


9.1        E Nation websites or services may contain links to third-party websites and services. We have no control over how third-party websites and services process your personal information. We do not review third-party websites and services, and we are not responsible for such third-party websites and services or their privacy practices. You are encouraged to read the privacy policies of any third-party websites or services that you access from our websites or services.


10.1        The security of your personal data is our priority. OSSB takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If we disclose any of your personal data to our authorised agents or service providers, we will require them to appropriately safeguard the personal data provided to them.


11.1        We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Afterwards, we will destruct or permanently delete it.


12.1        If you have questions, comments, concerns or feedback regarding this Privacy Policy or any other privacy concern, send an email

Email:    enquiry@onssb.com


13.1        We reserve the right to update this privacy notice at any time as we deem necessary. Changes shall become effective immediately upon upload and publication by us on the OSSB website. Your continued use of E Nation services shall constitute your acceptance of the revised privacy policy. You are responsible for regularly checking the privacy policy for updates or amendments.